OUR CUSTOMER SUCCESS IS THE ULTIMATE MEASURE OF OUR OWN
At SHL Healthcare, we take a customer-centric approach to every project, ensuring clear communication and seamless collaboration. Dedicated project managers lead international teams handpicked from our global network, selected specifically for their expertise and fit with the task at hand.
FULL DEVELOPMENT PROJECT
For customized projects, we assign dedicated R&D teams to collaborate closely with customers from initial design to final product.
FIXED SPECIFICATIONS
Our in-house manufacturing expertise is a core strength, enabling us to produce and deliver products exactly to customer specifications.
REFINEMENT OF EXISTING PRODUCTS
With deep in-house manufacturing expertise, we offer expert input to optimize design and cost or simply manufacture to exact customer specifications.
MODULAR SYSTEMS
Leveraging our expertise and capabilities, we continuously invest in modular systems and off-the-shelf solutions for customers seeking ready-made options.
FROM INITIAL R&D TO MASS PRODUCTION
DEVELOPMENT PROCESS
ONE-STOP-SHOP SOLUTION PARTNER
- Pre-Project analysis
- Gather information about the potential project, technical & business
- Compile related specifications & map out possible product development scenarios
- Understand customer needs
- Jointly work on development project SOW (Statement of Work)
- SHL provided services such as early prototypes, samples & initial testing
- Timeline / Deliverables / Target Price
- MRS/ URS work as input
- Development Agreement
- Work progress according to SHL QMS
- Lead by an allocated PM from SHL and the customer
- Closer cooperation with the customer in Design & Development Planning, Risk Management Planning and finalizing the Design Input Requirements
- Executing project tasks as planned i.e. design, prototyping, verification, process validation
- Released DHF+DMR
- Supply Agreement
- Forecast
- Pilot series
- Ramp up
- Change request/ Change order
INNOVATION & TECHNOLOGY
THE LATEST MANUFACTURING CAPABILITIES AT ONE PLACE
PROCESS LIBRARY
Support for the implementation of automations and process improvements.
Our Process Library serves as a knowledge hub, offering expertise and insights on advanced equipment and optimized processes.
USING THE PROCESS LIBRARY, OUR CUSTOMERS BENEFITS FROM:
- High speed process
- Faster samples and prototypes production
- Multiple simultaneous process capability
- 90-100% operational utilization
- Optimized use of working space
- Reduced risk of human error
- Lower costs through minimized production adjustments
MATERIAL LIBRARY
Our Material Library is a curated collection of high-performance fabrics, components, and technical materials used across our medical soft-goods and patient-care solutions. It enables customers to explore tested, compliant, and production-ready options.
- Streamline development phase
- Ensure high-quality and product performance
- Accelerate time-to-market of every project
TEXTILE CENTER OF EXCELLENCE
Evolving beyond a textile innovation hub, TCX is becoming SHL Healthcare’s Customer Development Center – a place where collaboration, creativity, and customer insight shape the next-generation products.
- TCX’s prime location ensures direct access to cutting-edge textile innovations and emerging technologies.
- Accelerates the journey from concept to validated solution, ensuring next-generation performance, quality, and reliability.
- Streamlining pre-project timelines with standardized processes to minimize costly production changes.
SAMPLES & PROTOTYPING
Early-stage sample and prototype development builds confidence that the final products will maintain the same high quality when scaled up.
- Fully equipped to produce small batch orders and prototypes directly on site.
- Quickly adapt designs and specifications on-site to meet evolving project needs.
- Access to Material Library – comprehensive selection of generic materials and accessories available for sample requests.
- Just-In-Time Delivery.
CUSTOMIZATION
CUSTOMER CENTRIC COLLABORATION • FLEXIBLE SERVICES • RAPID EXECUTION
Flexible, customer-driven customization is embedded throughout the entire project lifecycle. Our engineering teams develop optimized, application-specific solutions based on defined requirements, ensuring technical precision and manufacturability. Through structured collaboration and efficient execution, we ensure clear requirement definition, minimized risk, and consistent achievement of project targets.